This depends on several factors including the destination country, the nature of the items, and your residency status. Personal effects being imported for personal use are often exempt or qualify for reduced duty rates under certain conditions. Our team will advise you on the applicable rules for your specific situation before you ship, so you have a clear picture of any potential costs.

International shipments require careful packing to protect items across long distances and handling at customs. We provide guidance on packing standards before your items are collected, and our team can assist with professional packing as part of the service. Items should generally be packed in sturdy boxes with appropriate protective materials. Fragile, high-value, and restricted items require specific handling — we advise on all of this as part of the process.

The process is straightforward. Your school's HR team simply introduces you to My Global Delivery and provides us with details of what you would like shipped. From there, we contact you directly, recommend the most suitable shipping solution for your needs, and guide you through every step of the process. There is no complicated arrangement required from the school or from you.

We offer a range of shipping options suited to different volumes and timelines. Excess baggage services are ideal for smaller personal shipments and avoid high airline surcharges. Less Than Container Load (LCL) or groupage containers work well for smaller household shipments. Airfreight is available for shipments needing faster delivery. For larger relocations requiring full container space, Full Container Load (FCL) services are available. We recommend the most suitable option based on what you need to ship and your timeline.

Yes. The programme is designed to support teachers at multiple points in their international career — whether you are moving personal belongings when starting a contract abroad, moving smaller household shipments between assignments, or shipping belongings to family members overseas. We are here whenever you need reliable international shipping support.

To help us recommend the most suitable solution and provide an accurate quote, please share your origin city and country, destination city and country, an estimated number of boxes or description of what you plan to ship, and your preferred shipping timeframe. You can reach us by phone, email, or through the contact details on this page. Our team will respond promptly and guide you through the next steps.

Once your shipment is underway, you have a direct contact at My Global Delivery who knows your case. We provide updates and support throughout the shipment journey, so you are never left wondering where your belongings are. You can reach us by phone at +63 (0) 9458 721868 or by email at [email protected] at any point during the process.